Very sorry to hear that your speakers are not being recognised.
I look forward to hearing from you.
Thanks for confirming.
Are you connecting the audio cable from the PC to the audio input on the back of the speaker or on the control pod? Either is fine, but try testing with both to see if either work.
I also recommend checking to ensure you are connecting to the audio output on the computer. This will either look like a headphone icon, or if you have several ports, it will be the light green colored port.
Please let me know how you get on!
Thanks for letting us know that KameStar!
As neither of these connections is working with your computer, do you have another device with an AUX or headphones output you could connect the speakers to? If your phone or TV has a 3.5mm headphone port on them you can connect the speakers to those. If you do connect your speaker to any other devices do you get sound then?
I'd also recommend testing another 3.5mm AUX cable with your speakers and computer, to make sure it is not the cable that is stopping the speakers from receiving sound from the speaker.
I hope this helps, let me know!
Did you also test the speakers with another audio device to make sure they are working? If the speakers are not working when connected to another audio source as well as the computer, you will need to reach out to your local support team to discuss the service options available to you. You can find the contact information for them at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
When you are choosing the speakers as your output on the computer, they won't be recognized as a separate output called "Companion 20". To select the speakers you would need to choose the option for the computer's default speakers/headphones as they are connected to the headphones output.
I hope this helps!