Thanks for reaching out, welcome to the community.
I am very sorry to hear that you cannot hear audio from your surround speakers.
Is this just low audio or is there no audio coming through?
So I can provide you with the most accurate information, what soundbar and rear speaker products do you own? Please use this link to help you in identifying your product model.
I look forward to hearing from you.
Thanks for confirming this Jsepgan,
Can you please let us know if the audio you are hearing is just low audio or if there is no audio coming through the speakers? Please can you also let us know which Soundbar you have as requested above?
We look forward to hearing back from you with further information.