Hey @lawrenc8an9,
Welcome to the Bose Community!
Sorry that you're having trouble connecting your SoundWear to your laptop.
I'd recommend that you clear the pairing list by holding the Bluetooth button for 10 seconds until you hear "Bluetooth device list cleared". Then, on your laptop, and any other previously connected device, remove the speaker from the Bluetooth list. Ensure that you also remove the LE- profile.
Reconnect the speaker but ensure you connect to the standard profile first. You'll then be prompted to connect with the LE- profile for Bluetooth Low Energy.
If the problem persists, please do get back to us.
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