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Jul 2, 2020

No controls respond--Bose Soundwear

My Soundwear does not respond to any controls except the power button, which shows only the charge level (currently three bars). Resetting by holding the Multifunction and Volume- buttons does not work. Bluetooth pairing does not work. I get no voice telling me the battery level. When I plug in to charge via USB, nothing happens; the charge stays at three bars even over several hours. Has anyone else experienced this or have a solution? 


Re: No controls respond--Bose Soundwear

Hi MAstle,


Sorry to hear that you are not getting any response from your Soundwear Companion. This is very bizarre.


  • What does the LED status show when you turn on your speaker?
  • Do you get any response in attempting to update the firmware? If you connect to a computer via USB and visit here you will see full updating instructions. 

Let us know how you get on.

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