Nothing works but power

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Silent Starter

Nothing works but power

When I power on my device, I get three white lights and I do not hear the device tell me how much power there is or what it is connected to.  The bluetooth light does not light up.  I have reset the device countless times and when I turn it on I hear no prompts for setting it up.

3 REPLIES
Moderator

Re: Nothing works but power

Hi Robomb,

 

Thanks for the post, and I'm sorry to hear about the issues you're having with your SoundWear.

 

Have you tried plugging in the SoundWear to charge?  Does the SoundWear react at all and start charging?

 

If you're still not seeing any reaction from your SoundWear speaker, I would recommend contacting your local support center.  Select your country from THIS link, scroll to the bottom of the page, and click "Contact Us".

 

Please let us know if you have any other questions.

 

Best Regards,

Brandon - Community Support

Silent Starter

Re: Nothing works but power

Brandon, Thanks for the reply.  What I ended up doing is plugging it into my laptop and ran an update on it.  Turns out my set was a bit out of date and what ever bug made it do what it did was fixed with the update.  All is well.

Moderator

Re: Nothing works but power

Great to hear that it's now working!

 

Best,

Brandon