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Oct 20, 2020

Odd issue - constant beeping error tone

I am posting from Texas, USA. My husband's Bose Companion Soundwear speaker, that we have owned for about 8 months, started acting strange. He keeps it connected to the television. It suddenly started emitting a constant beeping tone and he could not turn it off or increase or decrease the volume with the buttons. I tried to turn it off by holding the power button down for 10 seconds and it would not shut off, the beeping continued. I put it on the charger and the beeping stopped. I took it off the charger, I turned it on, and the beeping resumed. I hooked it up to my PC and checked to see if it needed to be updated. It did not. I did a hard reset and used the Bose Connect app on my iPad to set it up again. As soon set up completed, the beeping resumed. I have done that two more times and attempted the online updater again. It is up to date. 


Re: Odd issue - constant beeping error tone

Hey JYL, 


Thanks for posting and welcome to the Bose Community! Sorry to read that you are having a strange beeping issue with your SoundWear Companion. 


The steps that you have performed should have resolved this issue for you. As the issue still persists, I would recommend reaching out to us via the Contact Us page here for further support with this. 

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