SoundWear Companion Firmware Update - 3.0.3 - November 19th

[Wayne_M]

On Tuesday November 19th, 2019, a new firmware update will be available for the SoundWear Companion Speaker. This update will be available on the Bose Updater site here and on the Bose Connect App. 

The 3.0.3 update includes the improvements:

• Pairing with Windows 10 is easier than ever before 

• Fixed bugs and did some general cleaning up under the hood 

[MarcV]

Seems to have fixed the intermittent sound interruptions that I've been experiencing for a long time 🙂

[Justhgettingby]

I am newbie pls forgive.  I am trying to install update to my companion speaker using app on my laptop but it glitches at 10 percent then 68 and again at 71 then stops lost connection message. Any ideas? 

Thanks

[Tegan_M]

Hello @justgettingby

Sorry to hear that you are having some difficulty updating the firmware of your Soundwear Companion.

How do you get on if you try updating the firmware directly through the Bose Connect app? You can find instructions here.

Let us know how you get on.

[Craigmak320]

I'm having the same issue with the firmware update. I continue to get an error message at 71% update saying that it lost connection with my device and to retry. On my 4th attempt and going to contact customer support. 

[Keith_L]

Hi Craigmak321,

When you get this error message, are you updating the speaker from the Device Updater or the method using the app linked by @Tegan_M above? If you haven't already, make sure you do try both methods for updating your speaker as I'm sure one of them will allow the update to go through correctly!

I hope this helps, let me know!

[Keith_L]

Hi Craigmak321,

When you get this error message, are you updating the speaker from the Device Updater or the method using the app linked by @Tegan_M above? If you haven't already, make sure you do try both methods for updating your speaker as I'm sure one of them will allow the update to go through correctly!

I hope this helps, let me know!

[Hunkafied]

Brand new Soundwear will not power on it off the box, troubleshooted with the firmware update, fails at 71% everytime and it will not turn on. Brand new out of the box, waited 3.5 weeks for it to be shipped after I paid to replace it after the left speaker blew out of the last one, was super pumped to get this back online and at a loss. Love this product and was happy to pay, but not for something that doesn't work. Any suggestions please, need this for my trip this week. Thanks

[Sam_F]

Hey Hunkafied,

I'm sorry to learn you've run into an issue with your SoundWear speaker straight out of the box, but I can advise on the next steps. Have you tried using a different cable or connecting to a different computer to update, if possible?

If you still find issues with the unit failing the update, then it's best to look into the service options. As you know, you'll have a 90-day risk free trial with your Bose product, so we'd be happy to help you get this replaced again. I'd recommend reaching out to local support to walk through the available options to get things resolved.

Let me know if you have any further queries regarding this!