Wayne_M
Lead Community Manager

SoundWear Companion Firmware Update - 3.0.3 - November 19th

soundwear.jpeg

On Tuesday November 19th, 2019, a new firmware update will be available for the SoundWear Companion Speaker. This update will be available on the Bose Updater site here and on the Bose Connect App. 

 

The 3.0.3 update includes the improvements:

 

  • Pairing with Windows 10 is easier than ever before 
  • Fixed bugs and did some general cleaning up under the hood 
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9 REPLIES 9
MarcV
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Dec 26, 2017

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

Seems to have fixed the intermittent sound interruptions that I've been experiencing for a long time 🙂

Justhgettingby
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Dec 15, 2020

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

I am newbie pls forgive.  I am trying to install update to my companion speaker using app on my laptop but it glitches at 10 percent then 68 and again at 71 then stops lost connection message. Any ideas? 

Thanks

Tegan_M
Moderator

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

Hello @justgettingby

 

Sorry to hear that you are having some difficulty updating the firmware of your Soundwear Companion.

 

How do you get on if you try updating the firmware directly through the Bose Connect app? You can find instructions here.

 

Let us know how you get on.

 

 

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Craigmak320
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Jan 10, 2021

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

I'm having the same issue with the firmware update. I continue to get an error message at 71% update saying that it lost connection with my device and to retry. On my 4th attempt and going to contact customer support. 

Keith_L
Community Manager

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

Hi Craigmak321,

 

When you get this error message, are you updating the speaker from the Device Updater or the method using the app linked by @Tegan_M above? If you haven't already, make sure you do try both methods for updating your speaker as I'm sure one of them will allow the update to go through correctly!

 

I hope this helps, let me know!

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Keith_L
Community Manager

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

Hi Craigmak321,

 

When you get this error message, are you updating the speaker from the Device Updater or the method using the app linked by @Tegan_M above? If you haven't already, make sure you do try both methods for updating your speaker as I'm sure one of them will allow the update to go through correctly!

 

I hope this helps, let me know!

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Hunkafied
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Feb 5, 2021

Re: SoundWear Companion Firmware Update fail at 71% and won't turn on

Brand new Soundwear will not power on it off the box, troubleshooted with the firmware update, fails at 71% everytime and it will not turn on. Brand new out of the box, waited 3.5 weeks for it to be shipped after I paid to replace it after the left speaker blew out of the last one, was super pumped to get this back online and at a loss. Love this product and was happy to pay, but not for something that doesn't work. Any suggestions please, need this for my trip this week. Thanks

Sam_F
Moderator

Re: SoundWear Companion Firmware Update fail at 71% and won't turn on

Hey Hunkafied,

 

I'm sorry to learn you've run into an issue with your SoundWear speaker straight out of the box, but I can advise on the next steps. Have you tried using a different cable or connecting to a different computer to update, if possible?

 

If you still find issues with the unit failing the update, then it's best to look into the service options. As you know, you'll have a 90-day risk free trial with your Bose product, so we'd be happy to help you get this replaced again. I'd recommend reaching out to local support to walk through the available options to get things resolved.

 

Let me know if you have any further queries regarding this!

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nintend3ds
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Sep 15, 2017

Re: SoundWear Companion Firmware Update - 3.0.3 - November 19th

Are you still producing firmware updates for this product? I l have one and want to make sure that it will still be supported.