Malanie08
Participant
  • 0
  • 1
  • 0
Registered since

Feb 26, 2020

Soundwear companion 3 solid lights

May i know how to download the firmware.? I read from previous post need to update firmware but i cannot find the link for the firmware

1 ACCEPTED SOLUTION

Accepted Solutions
Keith_L
Community Manager

Re: Soundwear companion 3 solid lights

Bose Best Answer selected by Moderator Hector_B

Hi Malanie08,

 

You can update the firmware of your SoundWear using our Device Updater on a computer. You can also update the firmware with the Bose Connect app. When you have the SoundWear connected to the app, it will prompt you to install any updates from there as well.

 

Let me know if you need a hand with the update, or have any other questions!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

5 REPLIES 5
Keith_L
Community Manager

Re: Soundwear companion 3 solid lights

Bose Best Answer selected by Moderator Hector_B

Hi Malanie08,

 

You can update the firmware of your SoundWear using our Device Updater on a computer. You can also update the firmware with the Bose Connect app. When you have the SoundWear connected to the app, it will prompt you to install any updates from there as well.

 

Let me know if you need a hand with the update, or have any other questions!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

mulcahyaudio
Participant
  • 0
  • 2
  • 0
Registered since

Jul 13, 2021

Re: Soundwear companion 3 solid lights

i have this same issue. Bose Updater says it's up to date but i still have 3 spaced lights. not blinking. it's charged so i know it's not dead i have used multiple cables so i know it's not the cable... im charging it with a correct charger and have tried multiple. still no luck. help please!

Tegan_M
Moderator

Re: Soundwear companion 3 solid lights

Hi @mulcahyaudio

 

So sorry to hear that you are having this experience, thank you for trying the suggested troubleshooting.

 

At this point, it will be a matter of looking at service options, if you contact your local Bose product support team an agent here will be more than happy to resolve this for you. You can reach out to your local support team by clicking this link and selecting your region. This will redirect you to our website.

Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 

Thank you, let us know if you have any further questions.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
mulcahyaudio
Participant
  • 0
  • 2
  • 0
Registered since

Jul 13, 2021

Re: Soundwear companion 3 solid lights

my serial number doesnt show up when i put it in there. im even scanning it so i dont mistype... how can i get service if it doesnt accept my serial?

Liam_G
Moderator

Re: Soundwear companion 3 solid lights

If you are still having issues, you can call your local support team and they will be able to assist you with service options. You can do this by clicking here and selecting your region. This will take you to our website.

Once you have selected your region, scroll to the bottom of the website and there you will find the 'Contact Us' option, this will provide you with all the contact information for your country. 

If you have any other questions, please do let me know. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!