Hello NK_Aus,
Welcome to the Community! I'm sorry to read that you are experiencing some connection issues with your speaker.
Let's start with clearing the Bluetooth pairing list for the SoundWear by following these steps below:
- Power on your product
- Press and hold the Bluetooth button for about 10 seconds until you hear a tone.
Once you have done this please also forget the connection from both of your devices and reconnect. I would also recommend testing a few different devices with the speaker to see if the same issue occurs.
I look forward to hearing back from you with the result of these steps.
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