The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
I’m hoping I can get some assistance
the grills on my 251 speakers have become rusted
does anyone know if and how these can be replaced?
Thanks for reaching out to us and welcome!
I'd be more than happy to help you with your query! Most spare parts are available to purchase over the phone. To get in contact with our team, click the LINK HERE, select your country and scroll down to 'Contact Us'. We will be more than happy to help!
If there is anything else we can do, please reach out to us again!
I’m based in Ireland
when I call through to your local 1800 support no I get onto a UK support line but no one is answering?
Your Irish website does not have a service and repairs option and while there is one on your Uk site only allows me enter an UK address ?
so I’m in bind🤔
can you help please?
With regret, we are unable to assist with sales/aftersales via the Community, John.
There may be potentially long wait times on the phones at times but the support staff will assist you as soon as they can. The lines open from 9:00AM.
i appreciate the lines can be busy but I’ve called two days running on two different numbers, with no success.
On the local 1800 no provided it the goes straight through to the U.K. where I just get silence when option 3 is selected.
The direct 0044 U.K. “professional “ number keeps saying that you regret the delay and please bear with us - I gave up after 30 mins😟
can you explain why there is only a service and repair option on the uk site and not on your Irish BOSE.ie site? If this was available I expect I wouldn’t be having these issues
look forward to hearing from you and would appreciate if you could feed this back to whoever is responsible for your service offering
I got through to the support team. Grace and Dave were able to get me sorted with the replacement grills coming to me in the next week or so. They were very pleasant and efficient to deal with so please pass on my appreciation.
all I have to do now is figure out how to remove the old ones and put the new ones on - but that’s next weeks challenge
thanks again for your assistance and have a good weekend
Jun 6, 2017
The grills will come off by carefully inserting a thin flat screwdriver to the sides of the grill and slowly working it loose, upwards until it pops off.
May 20, 2021
It's already working and for the coffee it's simply splashes on the speaker so i need to clean it only and i cannot open the grill , any assist a way to handiest remove the the front grill?