I have been using my Companion 5 speakers for more than 5 years with my late 2012 iMac. Never had any problems whatsoever until I updated to OS Mojave when it was released last year. After that, my iMac just stopped recognizing the Companion 5; it is as if it was not plugged to the USB port.
I also tried it on my 2017 MacBook Pro and got the exact same problem.
Feb 26, 2019
Thanks for reaching out to us, and welcome to the Community!
I'm sorry to hear of the issues you're having with your companion 5 and would be happy to point you in the right direction!
When you say that your devices are not discovering the Companion 5, is this simply not finding the speakers or that they cannot be accessed?
Additionally, when this is connected/disconnected from the port, do you hear any audio confirming that this has been connected/disconnected? If so, this might indicate that the speaker is being found but is either set to 0 volume or muted.
Please get back to me with more information!
Liam_W - Community Support
Thank you for your message.
my iMac does not find the speaker. When I connect/disconnet, I do not hear any sound at all.
I hope this helps.
Apr 7, 2019
Same here since the last Mojave update made yesterday.
My Bose Companion 5 has disappeared from the list via USB.
I need to use Analog Jack exit from my brand new 13' Macbook Pro.
Before the latest update, it was functionnal...
What can we do ?
Mar 7, 2019