adalca
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Feb 23, 2020

Bose companion 3 series II - Sounds jumps between speakers when touching woofer

Hello,

 

I have an old bose companion 3 series II, which are still good. However, I've started to have an effect where the sound comes out of only one speaker -- and if I touch the woofer, the signal might change to the other speaker, or if I'm lucky back to both.

 

I assume it's a connectivity issue somewhere, and I tried doing some unplugging and re-plugging of various things (speakers, power, etc) but nothing has changed.

 

Any ideas?

 

Thank you!

5 REPLIES 5
Jessie_O
Moderator

Re: Bose companion 3 series II - Sounds jumps between speakers when touching woofer

Hi @adalca

 

Thank you for your post and welcome to the Community! I'm sorry to hear of the issues you seem to be experiencing with your Companion 3 speakers. I'll do everything I can to assist you. 

 

I would encourage you to check the connections on the Bass Module to make sure both cables are connected correctly and are not damaged. 

 

Let me know!

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adalca
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Feb 23, 2020

Re: Bose companion 3 series II - Sounds jumps between speakers when touching woofer

Thank you for the suggestion. Unfortunately, this did not help, I carefully looked at all the cables and connections involved and made sure they are well connected. Would there be any other ideas?

Jeff_G
Moderator

Re: Bose companion 3 series II - Sounds jumps between speakers when touching woofer

Thanks for getting back in touch. 

 

Have you tried swapping the left/right speakers to see if the issue persists?

 

Thanks.

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adalca
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Feb 23, 2020

Re: Bose companion 3 series II - Sounds jumps between speakers when touching woofer

Hi,

 

I have now, and the issue has not been fixed, unfortunately 😞

Jeff_G
Moderator

Re: Bose companion 3 series II - Sounds jumps between speakers when touching woofer

@adalca

 

Thanks for your reply!

 

If the issue persists, I would recommend getting in touch with local support here.

 

Thanks.

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