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Dec 18, 2019

Bose soundbar 500 Spotify not connecting

Spotify connect and Spotify through the Bose Music App stopped working from my Huawei P20.

The iPhones of my Mother and Soster are still working.

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Moderator

Re: Bose soundbar 500 Spotify not connecting

Hey DGP, 

 

Thank you for posting and welcome to the Bose Community. Sorry to read that you aren't able to connect your Huawei, let's look into this further. 

 

I would recommend that you start with ensuring that both the mobile device and Spotify are running the latest software versions, this will allow us to ensure that it's not a compatibility issue you are having. 

 

Please, can you also ensure that your Soundbar is running the latest software version by following the steps listed here.

 

If anyone else has had a similar issue with their Huawei please do let us know. 

 

Kind regards, 

Hector B - Community Support  

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