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Sep 4, 2020

Bose sounddock 10 - Aux and Dock LED flashing simultaneously

Hi,

I use a Bluetooth adapter with my Sound dock 10.

since last week, when I turn it on, both the AUX and the Dock LED flash at the same time, continuously.

i can still connect my Phone via Bluetooth, but no sound comes out when I play music.

I have unplugged and replugged, no to avail.

 

can you please help?

 

 Thanks 

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Re: Bose sounddock 10 - Aux and Dock LED flashing simultaneously

Hi LongD,

 

Thanks for posting and joining us in the Community!
 

If both the AUX and Dock LEDs are flashing on your system, it will usually let us know that it thinks there is a hardware issue with the speaker. As you have already tried the troubleshooting I would recommend when you see these LEDs flashing, what you will want to do is reach out to your local support team to discuss the service options available for your SoundDock.

 

You can find the contact information for your local support team at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.

 

I hope this helps!

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