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Jan 3, 2021

Cannot get my remote for sound bar 500 to control direct tv genie

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Bose product name Solo 5 tv sound system 


Country USA 


Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took




Re: Cannot get my remote for sound bar 500 to control direct tv genie

Hi Denny's,


Thanks for posting and welcome to the Community!


So I can provide you with the most accurate information on programming your remote to control other devices, can you please confirm which soundbar you have? As you mentioned both the Soundbar 500 and the Solo 5 in your post, it would be really helpful to know which you have, as they both have different methods needed to program the remote!


If you are unsure of the model of your speaker, you can double-check this with our Product Identifier.


I look forward to hearing back from you!

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