Highlighted
Silent Starter
  • 0
  • 1
  • 0
Registered since

May 11, 2019

Companion 20 Multimedia speaker related issues

Hi Santosh here from India. This is regarding Companion 20 multimedia speakers related issue. I am using these speakers since last 3 years, recently I have started facing problems like "eerrrrrrr" sound some kind of disturbance in one speaker only, while listening music, specially when high pitch/bass plays. So request on this forum to help me in resolving this issue.

 

Thanks,

Santosh

1 REPLY 1
Highlighted
Moderator

Re: Companion 20 Multimedia speaker related issues

Hello Santosh,

 

Thank you for your post and welcome to the Bose Community.

 

I am sorry to hear that you are having some trouble with your Companion 20 Multimedia Speaker System.

 

Could you please remove all of the connections and re-connect your system to ensure that no cables have come loose. 

 

I would also ask that you perform a product reset by following these steps:

  1. Turn off the device connected to the system
  2. Unplug the power cord of the system from the power outlet. Wait 30 seconds
  3. Reconnect the power cord
  4. Retest the system

If you are still experiencing this issue, I would recommend that you replace the audio cables as they can become defective over time.

 

Let me know how these steps go, and if you need any further assistance, please do not hesitate to reach back.

 

Warm Regards,

Charlotte G - Community Support

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.