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Mar 26, 2020

Companion® 5 multimedia speaker system

The rubber around the knob for the volume control seems to be getting gooey and soft.  It's very sticky and I can't seem to clean it.

 

Is there a way to fix this?

 

Thanks

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Moderator

Re: Companion® 5 multimedia speaker system

Hi @dilbert2004

 

I'm sorry to hear of the issues you are experiencing with your Companion 5. I'll be happy to help!

 

To confirm, do you mean the control pod? 

 

I look forward to hearing from you!

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Silent Starter
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Mar 26, 2020

Re: Companion® 5 multimedia speaker system

Yes, the volume control knob.

 

Thank you

Highlighted
Moderator

Re: Companion® 5 multimedia speaker system

Thanks for coming back to me and confirming this! 

 

There isn't much that I can suggest for you other than cleaning it, which you have already mentioned. The control pod is a replaceable part so it may be worth getting in contact with our technical support team in your region to see if these are available. You can find the contact details by clicking the LINK HERE, selecting your region and scrolling down to 'Contact Us'. One of the team will be more than happy to assist you!

 

If there is anything else we can do, please reach out again!

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.