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Mar 26, 2020

Companion® 5 multimedia speaker system

The rubber around the knob for the volume control seems to be getting gooey and soft.  It's very sticky and I can't seem to clean it.

 

Is there a way to fix this?

 

Thanks

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Re: Companion® 5 multimedia speaker system

Author Accepted Answer selected by dilbert2004

Hi @dilbert2004

 

I'm sorry to hear of the issues you are experiencing with your Companion 5. I'll be happy to help!

 

To confirm, do you mean the control pod? 

 

I look forward to hearing from you!

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Re: Companion® 5 multimedia speaker system

Author Accepted Answer selected by dilbert2004

Hi @dilbert2004

 

I'm sorry to hear of the issues you are experiencing with your Companion 5. I'll be happy to help!

 

To confirm, do you mean the control pod? 

 

I look forward to hearing from you!

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.

View solution in original post

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Re: Companion® 5 multimedia speaker system

Yes, the volume control knob.

 

Thank you

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Re: Companion® 5 multimedia speaker system

Thanks for coming back to me and confirming this! 

 

There isn't much that I can suggest for you other than cleaning it, which you have already mentioned. The control pod is a replaceable part so it may be worth getting in contact with our technical support team in your region to see if these are available. You can find the contact details by clicking the LINK HERE, selecting your region and scrolling down to 'Contact Us'. One of the team will be more than happy to assist you!

 

If there is anything else we can do, please reach out again!

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Re: Companion® 5 multimedia speaker system

Thank you.

I had tried several cleaning products in the past, still left with this icky, goey, sticky residue.  Today I tried 70% isopropyl alcohol.  So far so good.

 

Thank you for letting me know it is available for purchase, just in case.