Companion 5 "No jack information available"

[JBaek]

Hi 

My companion 5 lost sound and I found "No jack information available".

I uninstalled and installed the driver as web search, but still no sound.

Please help

[Brandon_M]

Hi JBaek,

Thanks for the post, and welcome to the community!

Are you able to unplug and reconnect the USB cable into a different port on the computer?  This could initiate an install of the drivers and resolve the issue.

What type of computer do you have these speakers connected to?

Let us know so we can get this resolved for you.

Best Regards,

Brandon - Community Support

[JBaek]

Thank you for your re.

I tried but nothing happened,

[Brandon_M]

Thanks for trying that out!

Is there a light showing up on the volume puck?  There should be a green or amber LED lit when the system is plugged into power.

If there is no LED showing, I would recommend that you contact your local support center via phone.  Please select THIS link, choose your country, then scroll to the bottom to "Contact Us".

Please let me know if you have any questions.

Best Regards,

Brandon