Thank you for posting and welcome to the Bose Community!
We are very sorry to read that you are yet to receive your order. This isn't something we can assist with via the community, meaning that you will need to reach out to us via one of the methods listed here. I understand that you have attempted to email us and would highly recommend attempting different methods listed.
Sorry that this isn't something we can directly assist you with.
Please do keep in mind that due to current world events, you may experience a delay in reaching us.