Sep 10, 2019
Brand new SoundTouch 30 sound keeps cutting off even though connection strength is strong. Tried resetting several times too
Do i I have a faulty product?
Thank you for reaching out today.
I am sorry that you are having this issue and would love to assist you.
To start with please can I confirm if you have updated the speaker since you have had it and also how you are connecting to the speaker, is it Bluetooth or Wifi?
I look forward to your response.
Vicky W - Community Support