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Jan 7, 2021

Smart sound bar 300

My sister deleted the sound bar off the app now the sound bar won’t connect back on to the app if anyone can help thanks

 

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Moderator

Re: Smart sound bar 300

Hi Charlee morrall,

 

Thanks for posting and welcome to the Community!

 

When you are trying to add the soundbar back to the app, at which point during the process are you running into difficulty? Is the app unable to find the soundbar at all, unable to connect to the soundbar once it's been found, or is something else happening?

 

Does the app give you any error messages when you try and add the soundbar back to your account?

 

Once we know what point in the set up process there is a problem, we'll be able to work out what the next steps will be!

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