Sound Dock 2 - Sound from Aux input but NOT from I-Pod Dock.

[Richard_N]

Hello Bose Gurus, I am in Australia, I have a problem where my Bose Sounddock Series II plays music from the Aux input, but has no sound when I place my I-Pod onto the dock, even after press and holding the play/pause button on my remote control. Working fine a month ago. I-Pod sound works when connected to another speaker via 3.5mm cable. I'm thinking I may have a problem with my Remote Control?? Any help is hugely appreciated. Kind Regards Richard_N.

[Vicky_W]

Hey Richard, 

Welcome to the forums. Let's explore this more: 

• Have you tried any other devices, aside from your iPod? Do you get the same outcome?
• Are you using the 3 pin connector, or have you started to use a lightning adapter? 
• Have you ensured that there is no damage to the connector or the port on the iPod? 

We can start troubleshooting with a reboot of the speaker. Simply unplug it, wait 5 minutes, and plug it back in. 

I look forward to your reply!