1997 acoustic wave CD-3000 serial number
Acoustic Wave CD-3000 (1997)
CD-Player clicks and starts to play, then stops and keeps clicking. IT IS NOT THE CD! I HAVE TRIED SEVERAL THAT WORK IN OTHER "OLD" MACHINES. I have reset the unit by unplugging it, waiting, then plugging it back in. The problem is that BOSE doesn't recognize the serial number on the back of the unit: [SERIAL NUMBER REMOVED BY MODERATOR]. So I can't check if it's something they fix.
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
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What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Quiet home with no other devices nearby to interfere.
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took
Unplugged unit, tried several CD's, no visible obstructions to prevent the laser from traveling across the CD, etc.