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Gryffin
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Registered since

Jun 23, 2021

Amber light on but display doesn't show set up

  • Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try 

 

Bose product name

Wave Soundtouch IV 

Country

Canada

Firmware Version

Unkn

App Version

27.0.0

What devices were you using that were affected and what version are they on

Detailed description of the issue and steps to reproduce

Moved to New home 

Trying to connect to new wifi network

Solid Amber light but SETUP does not appear on screen

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.

All 

 

When did you start to experience the issue? Did it work correctly previously?

Worked in previous home

 

Any troubleshooting steps you took

Unplugged AC and Bose link connector

 

 

1 REPLY 1
Liam_G
Moderator

Re: Amber light on but display doesn't show set up

Hello Gryffin and welcome to the Community! 

Sorry to hear that you are having setup issues with your Wave system. I'll be happy to help get this resolved! 

I would recommend ensuring that the setup mode is correctly engaged, You can do this via the following steps: 

  1. Press and hold the Control button on the back of the pedestal for about 3 seconds
  2. Wait until the Wi-Fi light glows solid amber and the system display shows SETUP SEE INSTRUCTIONS, then release the button
    Tip: Holding the button for 10 seconds will reboot the pedestal. So, if the light does not glow amber within a few seconds, release it and try again

Once you see this, you will be able to add the system to the Soundtouch app and connect to the new network. 

However, if this doesn't work correctly. You can fully reset the speaker in order to refresh the software and enable to set up the speaker from scratch. 
You can follow the step by step instructions on resetting on our support website here. Please ensure that you follow the "restore factory settings" steps and specifically the steps for the Wave Soundtouch IV pedestal.  

I look forward to hearing from you! 

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