Thank you for posting to the community. We're sorry to hear about the trouble you're having with your radio. We appreciate the troubleshooting you've already done. Let's try resetting the radio to see if that helps.
Please follow these steps to perform a reset:
If you're still experiencing this issue, we recommend that you contact your local Bose Support for further assistance. They will work with you to discuss your available service options. Contact information can be found here.
Let us know how everything works out for you when you get a chance.
Thank you again and take care.
Mohsin - Community Support
Thanks for the reply. I do not have any batteries in the radio. I tried unplugging, waiting, plugging back in - it did not fix the issue.
Thanks for the update!
Nov 18, 2019
I had the same issue of cracking and popping through all three aux connections and solved it by removing the pedestal base at the cost of losing the additional aux ports and back electrical outlets.
Hopefully, my explanation makes sense. There seems to be something only wrong with the pedestal base aux connections and am so happy to hopefully get a few more years out of the wave radio.
Nov 18, 2019
I have recently had this issue also. I have been able to get past the issue by placing my phone at different angles with the aux cord.....
It is like either the aux port on the phone or the aux cord itself (like the wiring leading up to the hard plastic part) may be having some issues....but moving it around has solved my problem for now!
(before my standard poodle got to my remote.....that's a whole other post!)