Joeyjoejoe
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Dec 22, 2018

Bose Wave Radio - Crackling/Popping when using AUX

Hi all,

I have a first generation Bose Wave Radio. It's in great shape, but for some reason when I use the aux connection i get a rhythmic popping sound from the speakers in addition to my audio. Sometimes it's loud enough to obscure the audio entirely, other times quieter, and occassionally it doesn't happen at all.

I have tried different AUX cords. I have tried different input devices. I have made sure the cords are properly plugged in. Any thoughts on what could be causing this and a possible repair?
7 REPLIES 7
Moderator

Re: Bose Wave Radio - Crackling/Popping when using AUX

Hey Joeyjoejoe,

 

Thank you for posting to the community. We're sorry to hear about the trouble you're having with your radio. We appreciate the troubleshooting you've already done. Let's try resetting the radio to see if that helps.  

 

Please follow these steps to perform a reset:

 

  1. Turn the radio off
  2. Unplug the power cord from the power outlet
  3. Remove the three batteries located in the bottom of the radio
  4. Wait one minute
  5. Reconnect the power cord
  6. Test the radio. If the radio operates properly, replace the batteries with new ones

 

If you're still experiencing this issue, we recommend that you contact your local Bose Support for further assistance. They will work with you to discuss your available service options. Contact information can be found here. 

 

Let us know how everything works out for you when you get a chance. 

 

 

Thank you again and take care. 

 

 

Mohsin - Community Support

 

Joeyjoejoe
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Dec 22, 2018

Re: Bose Wave Radio - Crackling/Popping when using AUX

Thanks for the reply.  I do not have any batteries in the radio.  I tried unplugging, waiting, plugging back in - it did not fix the issue.

Community Manager

Re: Bose Wave Radio - Crackling/Popping when using AUX

Hi Joeyjoejoe,

 

Thanks for the update!

 

  • Does the crackling noise happen on any other source like the CD or AM/FM radio?
  • Sometimes the jack can get "dirty".  Can we try and insert/unplug the AUX cable a few times to see if this helps?
  • If this issue still remains with the AUX connection, I'd recommend contacting support for service.  Just click HERE and select your country and Contact Us at the bottom.

 

Warm Regards,

Tony A 

Westpenwith
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Mar 11, 2019

Re: Bose Wave Radio - Crackling/Popping when using AUX

Hi Joe

 

did you ever solve this problem? I have the same issue.

Joeyjoejoe
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Dec 22, 2018

Re: Bose Wave Radio - Crackling/Popping when using AUX

Hi, no, i have not been able to solve this problem despite following all of the posted recommendations. I actually have two of these units that both have the problem so i'm starting to wonder if this is a compatibility issue, or if they all just deteriorate this way. Sorry i cant be of more help.
hirosheena
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Nov 18, 2019

Re: Bose Wave Radio - Crackling/Popping when using AUX

I had the same issue of cracking and popping through all three aux connections and solved it by removing the pedestal base at the cost of losing the additional aux ports and back electrical outlets.

 

Hopefully, my explanation makes sense. There seems to be something only wrong with the pedestal base aux connections and am so happy to hopefully get a few more years out of the wave radio.

newakboomer
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Nov 18, 2019

Re: Bose Wave Radio - Crackling/Popping when using AUX

I have recently had this issue also.  I have been able to get past the issue by placing my phone at different angles with the aux cord.....

 

It is like either the aux port on the phone or the aux cord itself (like the wiring leading up to the hard plastic part) may be having some issues....but moving it around has solved my problem for now!

 

(before my standard poodle got to my remote.....that's a whole other post!)

 

Good luck!