Thank you for posting to the community. We're sorry to hear about the trouble you're having with your radio. We appreciate the troubleshooting you've already done. Let's try resetting the radio to see if that helps.
Please follow these steps to perform a reset:
If you're still experiencing this issue, we recommend that you contact your local Bose Support for further assistance. They will work with you to discuss your available service options. Contact information can be found here.
Let us know how everything works out for you when you get a chance.
Thank you again and take care.
Mohsin - Community Support
Thanks for the reply. I do not have any batteries in the radio. I tried unplugging, waiting, plugging back in - it did not fix the issue.
Thanks for the update!