I recently purchased a Bose Wave Radio IV with Alexa Input Device from QVC. Both devices are working, BUT I can't get Alexa to control the volume on the Radio which is connected to my bedroom TV. Both the TV's audio and the Alexa Input are connected through the Radio's AUX port using a Y splitter. What can I do to get Alexa to control the Radio volume?
Thank you for taking the time to post, and welcome to the Community!
I understand this would be frustrating and would love to look into this for you.
In this instance, can I ask that you try and play a source through either the Wave or the Alexa, and ask the system to adjust the volume then?
Please get back to to let me know what happens so I can help address this for you!
Liam W - Community Support
Thank you for checking this for me.
This sounds like the splitter cable is blocking this input then.
When you are playing audio from the TV, this is going down one path from the Y-Splitter cable that you are using. When you are then asking the Alexa to change the volume for the speaker, this is trying to pass the signal down the other end of the Y-Splitter, and as a result, this signal is blocked as the other path is in use and the system cannot process the request to change the volume for you.
You would find that you are still able to adjust the volume for the Wave IV through the remote control for this system, as this is not being run through this cable.
As an alternative, you might want to try connecting this Alexa Echo input to the TV, and then cabling this output to the Wave, and checking if this is able to process your voice requests for the wave this way.
I hope this helps, and please get back to me to let me know if this solution works!
Thanks for coming back to us.
I'm sorry to hear this configuration was unsuccessful.
We cannot recommend any third party products to work with our products I'm afraid.