Bose Wave Soundtouch IV

[Jayden]

I got a gift  Bose wave soundtouch IV with pedestal from a friend but it can't connect to either bluetooth or wifi.

I have tried to factory reset it but the problem doesn't go away.

What should I do to make it connect to wifi or bluetooth?

[Tegan_M]

Hi Jayden,

Thanks for reaching out, sorry that you're having this experience with your new SoundTouch Wave IV.

Can you please confirm the LED status on the back of your SoundTouch pedestal?

We'd love to help!

[Jayden]

Hi Tegan,

The LED status is correctly lid according to instructions. Everything went smoothly until it will finish up the connection to my wifi. There was an error message. I forgot what it said but I will post the error message next time I set it up.

[Jayden]

The message said : Can't connect. Something happened and we couldn't add the speaker to your Soundtouch account. Please try again later.

And then Exit Setup.

What is the problem?

Thank you

[Jayden]

[Tegan_M]

Thanks for confirming this.

Let's perform a manual update of your speaker. You can do this by the following instructions.

After updating your system I would recommend in rebooting your router by disconnecting from power for 30 seconds. 

In regard to Bluetooth connectivity, what happens when you press the Bluetooth button on the remote control? Can you not see the product in your Bluetooth list when attempting to connect via this source?

Let us know how you get on.

[dbray1965]

I cannot connect my Wave Soundtouch music system to the Bose Wifi nor can I connect the bluetooth.  I have reset both pedestal and system but nothing works. CD won't play either. Any suggestions? Thanks

[Jayden · Accepted solution]

Hi Tegan,

Everything works now. Thank you for your guidance.

[Jayden]

You might do manual update as I did. The instructions is written above.

Hope that will solve your problem