Tonybe
Silent Starter
  • 0
  • 2
  • 0
Registered since

Sep 12, 2017

Bose Wave radio

Recieving please wait error message on Bose wave radio when hitting  on off button on remote nothing else will play.

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Bose Wave radio

Bose Best Answer selected by Moderator Greg_B

Hello Tonybe,

 

That system appears to be the original Wave Music System.

 

Curiously, do you have any accessories plugged into the BoseLink port on the back of the system? If so, try to unplug that cable then reboot the system. If the issue does not return after unplugging the accessory, there may be damage to the pins on the end of the BoseLink cable or a malfunction with the accessory.

 

If you do not have any accessory plugged into the back of the system, and a reset does not resolve the issue, I would recommend contacting your local support center. If you go to our global page HERE, you can select your country, then scroll down to the bottom of the page and click "Contact Us". This should provide you with the phone number, email, and chat services for your country.

 

Thank you

91 REPLIES 91
Moderator

Re: Bose Wave radio

Hi Tonybe,

 

Thank you for your post. I'm sorry to hear that you are experiencing this issue. I'd be happy to assist!

 

Could you please provide us with the serial number located on the bottom of your system? This will help us to identify exactly which Wave System model you are using. If you haven't already, please try a product reset.

 

  • Unplug your system from power
  • Wait 1 minute
  • Reconnect the system to power
  • Retest the system

 

Let us know if this helps!

 

Best regards,

 

Brian

Tonybe
Silent Starter
  • 0
  • 2
  • 0
Registered since

Sep 12, 2017

Re: Bose Wave radio

Brian,

 

Thank you for your response my apologies for just responding as I do not check my G mail account that often. The serial # is 033975C80070590AC. I have tried numerous suggestions including unplugging it, trying reset, holding the remote power button down, etc. Unfortunately none of those suggestions have worked and it is still giving we the error message.

 

Thanks,

Tony Bessette

Moderator

Re: Bose Wave radio

Bose Best Answer selected by Moderator Greg_B

Hello Tonybe,

 

That system appears to be the original Wave Music System.

 

Curiously, do you have any accessories plugged into the BoseLink port on the back of the system? If so, try to unplug that cable then reboot the system. If the issue does not return after unplugging the accessory, there may be damage to the pins on the end of the BoseLink cable or a malfunction with the accessory.

 

If you do not have any accessory plugged into the back of the system, and a reset does not resolve the issue, I would recommend contacting your local support center. If you go to our global page HERE, you can select your country, then scroll down to the bottom of the page and click "Contact Us". This should provide you with the phone number, email, and chat services for your country.

 

Thank you

KWCaroline
Friendly Fanatic
  • 5
  • 3
  • 0
Registered since

Jan 7, 2018

Re: Bose Wave radio

I am having the same problem and find it hard to believe that a piece of equipment with Bose price tag and reputation lists "unplug for 30 seconds" as the top troubleshooting response.  Too bad that doesn't work. I emailed customer support after trying all suggestions including the high tech "unplug for 60 minutes" and resetting the system.  I hope I hear back via email.

FHHWave93
Silent Starter
  • 1
  • 1
  • 0
Registered since

May 29, 2018

Re: Bose Wave radio

Not sure how to begin a thread, so I am glomming on...

My Wave Radio has the following info—

Model number is AWR1-1W with an added sticker of C9603

Serial Number is XXXXXXXXX (edited for privacy)

I went away for a week and came home to find its screen Bright and with all lights lit.

I have turned it off for 60 seconds and hope you have more to suggest, as that was to no avail.

Thanks

FHHWave 93

Moderator

Re: Bose Wave radio

Hello @FHHWave93,

 

Thank you for posting. 

 

The only thing I can suggest is to unplug it from power(not sure if this is what you meant by turning it off). If that is unable to resolved your issue, you can certainly reach out to technical support over the phone and see if there is still a repair option for your Wave Radio. If you go HERE, select your country, scroll to the bottom of the page, choose "Contact Us" and a phone number will be displayed for support.

 

Let us know how this works out for you.

 

Have a great weekend.

 

Warm Regards,

Joel - Community Support

loislane911
Friendly Fanatic
  • 7
  • 17
  • 0
Registered since

Sep 25, 2018

Re: Bose Wave radio

Re: MODEL AWRCC1 POWER ON ATTEMPT "PLEASE WAIT"
 Same EXACT problem.  Just happened.  Did everything outlined here to no avail.  Did anyone find a solution???  Thanks
Highlighted
TweetyBoll
Audible Advocate
  • 2
  • 2
  • 0
Registered since

Oct 12, 2018

Re: Bose Wave radio

I have the exact same issue with the message "still waiting" but nothing happens no matter how long i wait.  Same Model number.  Hoping to hear of a solution too.

 


@loislane911 wrote:
Re: MODEL AWRCC1 POWER ON ATTEMPT "PLEASE WAIT"
 Same EXACT problem.  Just happened.  Did everything outlined here to no avail.  Did anyone find a solution???  Thanks

 

loislane911
Friendly Fanatic
  • 7
  • 17
  • 0
Registered since

Sep 25, 2018

Re: Bose Wave radio

To the Moderator:

More of us are posting that we have the same "still waiting" issue with the same model AWRCC1, no sound, nada.  And it seems to have happened within the past year or so to all of us.  Coincidence, I think not.  I did all the re-booting, unpluging, etc..  I called Bose Wave Support and the tech said that no one else is having this issue!!?  Obviously that's not true, there are many of us (on this message thread, alone).  How frustrating to hear someone say that -- this is not good customer service from Bose.   Any suggestions?  This is my entire music system with the Bose CD changer -- I even have Sirius hooked up to it, sigh.  When I purchased this model (at the Century City Bose Wave Store) it came with the Sirius radio; it even has a remote to control the radio, CD changer, and Sirius.   And now it's totally useless.  Thank you