Nov 16, 2018
Nov 27, 2018
Same thing happened with my Bose AWRCC1 two weeks ago and unplugging, etc., etc. doesn't fix it. I've already sent it out once for repair after the CD player quit. And quit again shortly after the warranty period. There's much to love about the Bose when they work - this was my second one and I should have known better, really.
Nov 29, 2018
Re "Please Wait" fault message on Bose Wave system.
Many thanks to all the contributors to this site, you have saved me much time and effort pursuing a mythical solution to an unidentified problem and made up my mind to junk the system and leap into the 21st century. My partner offered to buy me a Marshall Stanmore II for Christmas but I originally said no, I've got my Bose, it's fine and I can't justify an additional unit.
Now I can!! And, if that goes wrong, at least I have Alexa to shout at instead of a bland on-line message telling me to turn it off and then on again. Is it a straight replacement? No. Is it overpriced? Probably. Will I like it? I don't know, but it looks retro-fabulous! Have Bose lost me as a customer? Probably, although I have to say I love my Bose headphones. If anyone's interested I'll post again after Christmas with an update.
NB: Just in case anyone thinks this is an advertorial for Marshall, it's not. I have no connection with them apart from the fact that whenever I see the Marshall logo I'm transported back to a misty reverie of 70's rock. (Oh, and I did once meet Jim Marshall - name dropper or what?)
Nov 4, 2018
Sep 25, 2018
Thanks so much for the detailed update! Could you please comment again in a couple of weeks to let us know that it is still working well. I'd really appreciate it.
Jun 6, 2018
Thanks for posting your experience. Service repairs do include a complete test and overhaul of your device. This may include replacing parts that were not included in the original service order as our technicians test every component. This way, the useful life of your Wave Music System is extended as much as possible! Don't forget your Wave also returns to you with a full factory warranty after service. If you have any further questions please don't hesitate to reach out!
Greg - Community Support
Dec 25, 2018
Yup...My 10 year old Bose Radio just gave me the finger also. So, for 120 bucks, I can send this in and get it fixed OR I can buy the Bose older Bose Acoustic wave radio, that orginally sold for 1000 dollars and has superior sound. I spent my money on the older, reliable Bose Acoustic Wave. This broke Bose Wave radio I got now will be put into a closet until Bose comes out with a cure for all of our radios instead of sending them 120 bucks. Funny, that these all broke around this time.
Mine failed today. That's why I found this thread.
I'm cheap as heck. The Wave is/was a good product, but electronics don't last forever. While I would prefer to have it repaired at no cost, $120 is still a lot less expensive than a new device. With any luck it will last another 10 years.
I just got off the phone with the very lovely folks at Bose. As indicated here, for $119 + local tax, my Wave will be repaired and shipped back to me as quickly as possible, and should run for another 10 years.
I mentioned that some folks here had received a 25% discount... so my total will be $94.83 including everything.
Thanks to you all for participating in this discussion.
I hope you all have satisfactory results with your Bose products.