I bought mine in 2008, so it's about ten years for me too. Could you explain to me how a software issue could cause this, it's a bit beyond my scope of knowledge. Another person on this thread did all the troubleshooting (if I read this - turn on, turn off, unplug, etc. - as a "moderator" suggestion again, as though no one else has this problem, I am going to scream) -- to continue, they called Bose and were told to send their Bose Wave System in to be cleaned for $100, and that it might resolve the "please wait" dead-music-system issue.
Do you think there is power in numbers, since we all have the same issue with the same model? Would it help to do something as a group, perhaps a letter or email?
Is there anything we can do as a group? Can we call them on it? Any blogs or sites that have any clout that we should contact? For example: in dealing with Amazon there's an email address where you can (supposedly) reach out directly to Bezos, and it works wonders. Is there a higher up at Bose who actually cares?
Please let me know how it goes and if they are able fix it. Did they say that $119 is the fee to fix it, or just a starting fee (in case they find out or say it's a bigger issue)? Thanks.