Nov 15, 2018
I'm helping a disabled friend whose AWRCC2 has the same problem. (Notice, this is the next more recent model from others in this thread--don't know the age, but the BOSE says it sold the system 2004 to 2012.). It has worked reliably for the past 1 1/2 years I've been with her. Suddenly tonight, when I pressed the On/Off button on the remote I get the same "Please wait" message others have been mentioned. I wait, and it never turns on. I tried unplugging from power for a minute and removing the cd player from the circuit so radio is plugged directly into the wall. No change. I'm not too hopeful. What IS the function this "Please wait" is telling us to wait for? Or is this how a BOSE system dies, without admitting it's dead?
Hello dkilby! Thanks for posting and welcome to the Community.
I am sorry to hear your friend's Wave is having this problem. Fortunately, there are a few things you can check before resorting to a service repair though that may end up being the ultimate solution. The available troubleshooting can be found in the "Accepted Solution" for this thread. If your friend's Wave is not working with either a replaced Boselink cable or a reset then please contact Customer Support here for more information on available service options.
Please let us know how you fare!
Greg - Community Support
Thanks for your comment. We know how frustrating it is when things no longer work the way they should. The Wave Music System as it was designed, around 20 years ago, is a fairly simple device with some really innovative features. The most common symptoms for malfunction can be rectified by rebooting the processor, which is what unplugging from power accomplishes. For almost all other issues, if that does not restore function, a trained technician has to diagnose and replace the internal part that has failed. This is why there are very few troubleshooting options for this system. We very quickly end up at the point where a service repair is required.
@LittleHelpPlease - I am not sure why it was suggested that the repair serves only to "clean" the device. In fact, we do a complete overhaul of every repair. This includes extensive testing of every single component, replacing parts that do not pass (even when those parts were not specified in the repair order), and we also clean it for you while we're in there. When your Wave is returned to you it not only works again like the day you purchased it, but carries with it a brand new one year factory warranty.
I hope this helps shed some light on our repair process. We encourage you to ask questions like these so that we can continue to build trust here in the Community. Thanks for participating in the discussion.
Greg - Community Support