Manojonline123
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Nov 4, 2018

Re: Bose Wave radio

They said it would be repaired and sent back (as if they exactly know what’s the issue). I will let you know what happens.
loislane911
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Sep 25, 2018

Re: Bose Wave radio

Thanks!

dkilby
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Nov 15, 2018

Re: Bose Wave radio

I'm helping a disabled friend whose AWRCC2 has the same problem. (Notice, this is the next more recent model from others in this thread--don't know the age, but the BOSE says it sold the system 2004 to 2012.). It has worked reliably for the past 1 1/2 years I've been with her. Suddenly tonight, when I pressed the On/Off button on the remote I get the same "Please wait" message others have been mentioned. I wait, and it never turns on. I tried unplugging from power for a minute and removing the cd player from the circuit so radio is plugged directly into the wall. No change. I'm not too hopeful. What IS the function this "Please wait" is telling us to wait for? Or is this how a BOSE system dies, without admitting it's dead?

Moderator

Re: Bose Wave radio

Hello dkilby! Thanks for posting and welcome to the Community.

 

I am sorry to hear your friend's Wave is having this problem. Fortunately, there are a few things you can check before resorting to a service repair though that may end up being the ultimate solution. The available troubleshooting can be found in the "Accepted Solution" for this thread. If your friend's Wave is not working with either a replaced Boselink cable or a reset then please contact Customer Support here for more information on available service options.

 

Please let us know how you fare! 

 

Best Regards,

 

Greg - Community Support

Manojonline123
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Nov 4, 2018

Re: Bose Wave radio

Greg - I think people posting here have more brain than what you would give them credit for. A similar problem is affecting large number of users and all you have is unplug and restart (and everybody here has tried it tens of times). Can a Bose engineer who has attended to this problem reply?
LittleHelpPlease
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Nov 16, 2018

Re: Bose Wave radio

I take it that none of these systems are under warranty no?
If not, a mere "cleaning" can be done by the owner. I'm not going to say how so as not to get into trouble, but I'm sure some of you are competent enough to figure it out.
As for that suggested $119 cleaning, I would ask that the moderator please provide us a detailed description of what exactly they do to OUR purchased machines for $119. Please and thank you.
Moderator

Re: Bose Wave radio

Hello Manojonline123,

 

Thanks for your comment. We know how frustrating it is when things no longer work the way they should. The Wave Music System as it was designed, around 20 years ago, is a fairly simple device with some really innovative features. The most common symptoms for malfunction can be rectified by rebooting the processor, which is what unplugging from power accomplishes. For almost all other issues, if that does not restore function, a trained technician has to diagnose and replace the internal part that has failed. This is why there are very few troubleshooting options for this system. We very quickly end up at the point where a service repair is required.

 

@LittleHelpPlease - I am not sure why it was suggested that the repair serves only to "clean" the device. In fact, we do a complete overhaul of every repair. This includes extensive testing of every single component, replacing parts that do not pass (even when those parts were not specified in the repair order), and we also clean it for you while we're in there. When your Wave is returned to you it not only works again like the day you purchased it, but carries with it a brand new one year factory warranty. 

 

I hope this helps shed some light on our repair process. We encourage you to ask questions like these so that we can continue to build trust here in the Community. Thanks for participating in the discussion. 

 

Best Regards,

 

Greg - Community Support

KWCaroline
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Jan 7, 2018

Re: Bose Wave radio

What number did you call to actually speak with someone?  I have never been able to get through.

LittleHelpPlease
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Nov 16, 2018

Re: Bose Wave radio

Thank you Greg. Was possibly an oversimplification on the part of whoever stated it was a cleaning for $119. Thank you for your reply describing what a customer actually receives for this service. I think that's a decent deal and worth it to maintain quality equipment.
loislane911
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Sep 25, 2018

Re: Bose Wave radio

Greg, Is there any answer as to why this is happening to so many people with the same exact model at the same exact time?  Thanks