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Charlotte_G
Moderator

Re: Bose wave SoundTouch can’t connect to Apple Home Kit and AirPlay

@Amazon1234 This can be done by reaching out to our customer support as mentioned above. This refers to the eighth digit of your serial number.

 

Let us know if you have any further questions.

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Amazon1234
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Jul 29, 2017

Re: Bose wave SoundTouch can’t connect to Apple Home Kit and AirPlay

is it the eight digit number of the Bose wave itself or the lifestyle base?

 

Is there any way customer support will be able to help if the device was made before October 2015?

Jeff_G
Moderator

Re: Bose wave SoundTouch can’t connect to Apple Home Kit and AirPlay

I can confirm it would be the serial related to the base. If the system is a Wave SoundTouch IV the team should be able to assist you. 

 

Thanks, 

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Cleanoxygen
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May 25, 2021

Re: Bose wave SoundTouch can’t connect to Apple Home Kit and AirPlay

May be a Bluetooth connectivity is also needed which is missing in the Wave II which is one that I have