My very old wave radio only produces horrible noises over the speakers. My serial number is not recognized by the website [removed by moderator]
model AWR1-1W (C9625). Is any support available?
Thanks for reaching out to the community. I am very sorry you are experiencing some audio issues with your Acoustic Wave system.
Can you try to describe what you are experiencing over the audio? Is this a type of static for example?
Does this also occur across all channels? CD and Radio?
Do let us know.
Tegan M - Community Support
Thanks for confirming this.
Can you please try resetting your product? You can do this via the following instruction;
If this issue persists after your reset, can you also connect your product to a different power outlet?
Please let us know how you get on.
I am very sorry to hear this issue persists!
What I would suggest at this point is that you reach out to your regions local support. Our team can be contacted via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.
An agent here will be able to assist you further.