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Apr 15, 2020

CD door opens then closes immediately. No time to load a cd

 
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Re: CD door opens then closes immediately. No time to load a cd

Hey @CLM,

 

Thanks for joining the Bose Community.

 

It's odd that the CD door on your system will not stay open. Could you please confirm which system you have?

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Apr 15, 2020

Re: CD door opens then closes immediately. No time to load a cd

It is a 321 GSX DVD home entertainment system   Model AV3-2-1 II GSX.

 

 

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Re: CD door opens then closes immediately. No time to load a cd

Hi @CLM,

 

Thanks for confirming that! Have you yet tried a reset on the main console yet?

 

Follow the steps below:

  1. Turn the system off. Wait two minutes or until "Saving your music information" disappears from the display
  2. Unplug the Acoustimass module power cord from the power outlet
  3. Unplug the Acoustimass module cable from the module and media center. Wait 30 seconds
  4. Reconnect the Acoustimass module cable at both ends
  5. Reconnect the Acoustimass module power cord
  6. Wait for the words "Bose 3.2.1" to appear and disappear from the display
  7. Retest the system

Let me know if you notice any improvement after!

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