Sammie23
Participant
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Registered since

May 25, 2021

CD will not load in Bose Wave Music System

My CD will not stay inserted. When I load it, it immediate rejects. I have reset it back to factory settings, but without success. Any suggestions? 

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Liam_G
Moderator

Re: CD will not load in Bose Wave Music System

Author Accepted Answer selected by Sammie23

Hello Sammie23 and welcome to the Community! 

I would love to assist you with this however, I do need some more information. 

Can you provide details to the following questions: 

  • What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
  • When did you start to experience the issue? Did it work correctly previously?
  • Any troubleshooting steps you took

Looking forward to hear from you! 

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Come check out my profile here. New to the community? Check out the Getting Started board.
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View solution in original post

3 REPLIES 3
Liam_G
Moderator

Re: CD will not load in Bose Wave Music System

Author Accepted Answer selected by Sammie23

Hello Sammie23 and welcome to the Community! 

I would love to assist you with this however, I do need some more information. 

Can you provide details to the following questions: 

  • What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
  • When did you start to experience the issue? Did it work correctly previously?
  • Any troubleshooting steps you took

Looking forward to hear from you! 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Sammie23
Participant
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Registered since

May 25, 2021

Re: CD will not load in Bose Wave Music System

My environment is my office.

I just started experiencing it about 2 weeks ago, hence joining this group.

I have followed all the resets and have tried multiple CDs in my collection of which none of the would stay engaged in the CD slot. 

Vicky_W
Moderator

Re: CD will not load in Bose Wave Music System

@Sammie23, As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your speaker.. You can do this by clicking this link hereclicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. Or you can book in an exchange on the UK or US website by selecting the option under the 'Support Tab'. 

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