CDs keeps skipping or don't play at all

[Donna Anderson]

I bought my first Soundwave in 2016. After about 6 months, my CDs started skipping or they wouldn't play at all (the "READING DISC" message kept flashing, but the CD just kept spinning and never started). I returned it to the Bose store where I bought it. This has happened again and again and again. I'm now on my FOURTH Soundwave and it's been skipping too. What can be done permanently to fix this problem? I'm about to trash it and buy a new CD player from a different company. I don't think it's anything I'm doing because I've lived in 3 different places during this timeframe (2016–2021).

Soundwave

USA

Firmware Version

App Version

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

When did you start to experience the issue? Did it work correctly previously?

Any troubleshooting steps you took

[Keith_L]

Hi Donna Anderson,

Welcome to the Community, thanks for posting!

So I can provide you with the most accurate troubleshooting for this, can you please let me know which model of Wave you have? If you are unsure of the exact model of your speaker you can double-check this with the Find Your Product section on our support page HERE.

I look forward to hearing back from you!