Thank you for your post.
Is this your Wave SoundTouch IV?
Can you tell me what happens when you lose connection? Does the light on the back change color?
I look forward to hearing from you!
I am very annoyed with Bose. The Soundtouch IV is a very limited device that will only stream when your PC is still on.
I purchased a NAS just to get around this problem.
Can you confirm that if I use iTunes, loaded on a Windows 10 PC, the Soundtouch IV will play nicely with MyCloud NAS.
The MyCloud NAS, which I have, has a built in iTunes media player.
I would also like to work with only 1 support person. I have been playing with my set up for 5 days and I am fed up.
I can understand your frustration.
As you seem to be having multiple issues with your set up, I would recommend getting in contact with the team. Click the LINK HERE, select your country and scroll down to 'Contact Us'. One of the team will be more than happy to help and give you 1-2-1 support.
If there is anything else we can do, let me know!