Since Monday (05/20/19) my Wave SoundTouch IV has been unable to play any of my BBC presets. Am on the west coast of the US. When I manually search a BBC station I get an error code 3103. I have tried the update but still have the same problem. Anyone able to help?
Hello @trashboat, and welcome to the Community!
I'm sorry to hear that you've started experiencing issues with accessing radio stations and would be happy to get you back on track!
In order to address this, can I ask that you do the following please?
1) Please uninstall the app from the connected device. Once uninstalled, please install this back onto the phone and sign back in.
2) Please also reset the Wi-Fi connection to this speaker. This can be done by holding the button on the rear of the pedestal until the LED turns solid amber. Once done, please go to the "Add or Reconnect speaker" part of the Soundtouch app, and add this speaker back in.
Once you have done both of the above, please search for the station again and ensure that this is assigned to the preset correctly.
Please get back to me to let me know how the above goes!
Liam W - Community Support
Thanks for reaching out again, I am sorry to hear you are still having trouble getting BBC stations on your Wave SoundTouch IV system. I would recommend trying a product reset, please follow the steps below.
To reset the Wave SoundTouch Music System, follow these steps:
To reset the SoundTouch pedestal, follow these steps:
Note: Restarting does not affect your SoundTouch presets or your saved network credentials
I hope this helps, let me know how you get on!
Thanks Zoe C
I tried your suggestions and still have 3103 ! Thanks for trying. I have got around the problem by bluetooth pairing my imac to stream live from BBC sounds. This is a bit of a pain as it kind of kicks the Soundtouch app into the long grass and means I have to keep switching windows while I work. I'm sure those smart people at Bose will soon figure it out.
I am really glad you have found a way around the problem! Thanks for posting your workaround to the problem too, this really helps other community members who may be having the same issue find a solution quicker.
Should you need anything else then please get in touch, have a great day!
May 24, 2019
Thanks for reaching out and welcome to the Bose Community.
Whilst you are completing these steps, we have raised a task internally to make the team aware of this issue.
We will update the Community as soon as we know more.