Kristine01
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May 13, 2021

Help connecting Bose Soundwave

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

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Accepted Solutions
Kristine01
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Re: Help connecting Bose Soundwave

Author Accepted Answer selected by Kristine01

I just reposted my inquiry since I didn't think it worked. Obviously I need help with everything.

 

View solution in original post

5 REPLIES 5
Marvin_B
Moderator

Re: Help connecting Bose Soundwave

Hi Kristine01!

 

Thank you for your post and welcome to the Community!

 

Just to confirm, is it the Wave SoundTouch system IV the one you are referring to?

 

Please check the image on this LINK.

 

Let us know.

 

 

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Kristine01
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Re: Help connecting Bose Soundwave

Author Accepted Answer selected by Kristine01

I just reposted my inquiry since I didn't think it worked. Obviously I need help with everything.

 

View solution in original post

Marvin_B
Moderator

Re: Help connecting Bose Soundwave

Thank you Kristine01.

 

We need to confirm, what exact product is it that you have.

 

Please check the image on this PAGE , and let us know if this is what you are referring to that needs help connecting.

 

 

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Kristine01
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Re: Help connecting Bose Soundwave

Yes that's it Thanks

Marvin_B
Moderator

Re: Help connecting Bose Soundwave

Great Kristine01!

 

It is a Wave SoundTouch Music System IV. If this is your first time setting it up, just follow the simple steps on the page below.

 

Here is the LINK.

 

Let us know how it went.

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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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