Thank you for post and welcome to the Bose Community.
I'm sorry to hear that you are experiencing this problem with your Wave System IV remote.
Does the remote execute any commands at all, such as play.pause and track controls?
Does a dot appear in the system display when a remote button is pressed?
To perform a manual CD ejection please follow these steps:
Get back to me with the results and I will be happy to help you further with your remote problem.
Charlotte G - Community Support