My wire connector to the bottom part on my radio and cd player.

[Jeff_G]

Hello Cjchast5, 

Welcome to the Bose Community, thanks for posting. 

Can you kindly elaborate on your question, as it seems to be somewhat vague?

We'd be happy to help regardless, so please reiterate your question, and we will assist where possible.  

Kind regards, 

Jeff G - Community Support

[Abebert]

I have tried repeatedly online to get Bose to respond to my repair requests to no avail. Does anyone have advice on getting a response from Bose?

[Sam_F]

Hey @Abebert,

I'm sorry to hear that - what issue are you currently experiencing?

Also, whereabouts are you located? I'd be happy to provide contact information for your region if needed.

[Abebert]

The 9 pin connector on the CD player which plugs into the wave radio is missing pins, therefore, will not operate. I am located in Pennsylvania, USA, and all the Bose stores are now closed. 

[Sam_F]

Thank you for clarifying.

That seems like an issue that will need to be resolved via the service of the product. As you're based within the USA, you'll find contact information HERE.

Alternatively, you can visit our self-service portal HERE, if you'd like to proceed with the process yourself.

Let me know how you get on.

[Abebert]

I have already done that - numerous times- and I get no response!  I know what’s needed. I just can’t get Bose to respond.