I took this update:
On my device which I believe is a Wave SoundTouch III (reported as "Bose SoundTouch A51D0B" from the device).
The device no longer opens the typical ports (17000) and the Bose app cannot find it. I can get to the page that allows configuring wifi, but clicking the "Update" button does not successfully navigate. It seems like the device's software was broken by this update. Is there anything I can do?
Thank you for posting and welcome to the Bose Community! Sorry to hear that you have had this experience.
Let's start by performing a reset on the speaker by disconnecting the power cord for 30 seconds. If there is a disc in the system, it will automatically eject, then re-insert if not removed within 10 seconds.
I would also recommend performing this step on the internet router to ensure that this is not the route of the issue.
I look forward to hearing back from you with the result of these steps.
Hector B - Community Support
I have tried a lengthy power disconnection on the speaker and router.
The device does appear on my router status page, but when I scan open ports, it does not have port 17000 open like it used to. The "Upgrade" HTML page is also not able to be served, which I think was over port 17008.
I tried to follow some instructions to do factory resets, but I don't think any of these are able to revert to a prior firmware version.
Thank you for this information!
I'm sorry to hear that the reset has not resolved your issue.
Have you tried a manual update? I have included the LINK HERE to assist you with this.
Let me know how it goes!
Thank you for the link. I tried both forms of the manual update now with no success.
Thank you for the update.
Just to double-check, the page @Jessie_O linked to does have 2 update files available on it. Did you use the one for the Wave SoundTouch Music System or the Wave SoundTouch Music System IV? If you were using the wrong one for your speaker, this would explain why the update was not going through.
The best way to check which update file you need would be with your serial number and our Product Identifier. That will let you know which version of the wave you have and which update file you need.
Let me know how you get on.
The device says "Wave Soundtouch III" on the base, and I had used the first update link for "Wave SoundTouch Music System" when I initially did the update. At this point the software end of things is unresponsive and I can't reach the page that would allow performing another update.
Thank you for the clarification on that.
What I would recommend you do next is a factory default of the SoundTouch pedestal. To do this you would need to:
After doing this, you will need to reconnect the speaker to your SoundTouch account.
Let me know how you get on.
I performed this factory default process, but it didn't seem to resolve the problem. My understanding from when I've done this prior is that it is only resetting some settings. I think I would need some way to get the firmware totally restored.
Thanks for getting back to us.
As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your system. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
I am sorry that we cannot help more via this platform.