Oct 30, 2019
I’ve been using Spotify on my Wave SoundTouch IV system for the past year using an iPad Pro as my driver. A few days ago Spotify stopped working — both through the SoundTouch app and connecting to the speakers using Spotify Connect directly through Spotify.
The Bose appears on the connection list and appears to connect but no sound comes out of the speakers.
Connection with Spotify through Bluetooth DOES work but this isn’t ideal as all other iPad sounds come through the speaker as well.
Any ideas? I’ve tried all the usual options like rebooting router, reconnecting to WiFi, redownloading apps, signing out and and back in to Spotify, etc.
Thanks for reaching out to the community. I'm sorry to hear that Spotify no longer appears to be working within the SoundTouch app. I would love to do what I can to assist you with this.
I would firstly recommend that you perform a reset of your product.
To reset the SoundTouch pedestal:
Note: Your SoundTouch settings are not lost during a reset.
To reset your speaker:
Please let us know if this provides any improvements.
Tegan M - Community Support