Unable to connect Wave Soundtouch to wifi

Unable to connect Wave Soundtouch to wifi

Hi there, i have been using my wave soundtouch system without any issues for over 4 years now. Over this weekend my wifi password had to be reset and all of a sudden my system isnt connecting to the Wifi. Neither am i able to detect the Bose wifi option on my mobile wifi settings nor am i able to install the system using the soundtouch app on my computer( i am seeing an “unable to detect device” message every time i try)

I have tried resetting my router, resetting the control button at the back while unplugging and replugging the bose link cable..nothing seems to work!!

How do i fix this pls! Not sure what happened out of the blue
1 REPLY 1
Moderator

Re: Unable to connect Wave Soundtouch to wifi

Hello Ranjit,

 

Thank you for reaching out to us and welcome to the community.

 

We are sorry to hear about the issue you are experiencing with your product however I would be of help today.

 

It seems you have tried some couple troubleshooting but would recommend having a look at this and letting me know how you get on. see HERE

 

Kind regards

Prince_O