cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
KCKinOK
Participant
  • 0
  • 1
  • 0
Registered since

Jul 7, 2021

Updating VideoWave remote for Apple TV

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

VideoWave

Country

USA

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Apple TV

Detailed description of the issue and steps to reproduce

Since Bose stopped supporting the VideoWave, newer Apple TV remote functions are not working on the Bose remote. I'm hoping someone has a resource for updated programming.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

Once the newer Apple TV came out

Any troubleshooting steps you took

 

 

1 REPLY 1
Vicky_W
Moderator

Re: Updating VideoWave remote for Apple TV

Hello KCKinOK, 

 

Thanks for posting and being a loyal Bose fan. 

 

I am sorry, as this system has been discontinued, there have been no further updates for the remote. As such, the remote will not be updated to support newer systems. 

 

I am sorry for any inconvenience caused.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!