Thanks for posting and welcome to the community. I am very sorry to hear that you are having this issue and would love to assist you further.
Firstly, I would recommend that you perform a product reset this can be done via:
Please update me on the result of this.
Hector B - Community Support
Thanks for posting and updating me on this.
Have you attempted to remove the CD's and use different CD's to see if the issues still persist?