I'm sorry to hear of the issues you are experiencing with your Wave remote. Thank you for starting with the battery, this is a great place to start.
I would recommend resetting the Wave system by unplugging the system for 30 seconds and then plugging it back in. If this is unsuccessful, I would recommend reaching out to your local technical support team by clicking the LINK HERE, selecting your country, and then scrolling down to 'Contact Us'. We will do all we can to assist you!
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