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Sep 16, 2020

Wave paired with phone but not playing sound

I have completed all the troubleshooting steps and updated phone to current software. 

I can pair the wave with my iPhone but the wave is not playing the audio

1 REPLY 1
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Moderator

Re: Wave paired with phone but not playing sound

Hello Tjack, 

 

Welcome to the Community! We would love to assist you with this audio issue you are having with your Wave. 

 

So that we can do this can you please let us know exactly which Wave system you have? If you are unsure you can use our product identifier tool here

 

I'd also like to know if this issue only happens with this iPhone or if you have tested the headset with other devices? 

 

We look forward to hearing back from you with further information. 

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